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Please read the following terms and conditions carefully as they are important in regard to how you can use our website and order from us.
This website is owned and run by Manchester Candle Company. If you have any questions or complaints about our website, please contact us at: hello@manchestercandle.com.
1. Content Accuracy
Great care is taken in ensuring our website content is accurate, especially that the prices quoted for our products are accurate at the time of publishing. It is also a priority to ensure that products are accurately described. However, we can only accept orders if there are no material errors in the description or price of the products on this website. Any stated dimensions, weights, or capacities are approximations.
2. Availability
All orders are subject to availability. If you have ordered a product that is not available, you will be notified by email (or telephone if you have given us these details). You will either be able to wait until the item is back in stock or you can cancel the order.
3. Errors
You can correct errors on your order any time up until you place the order at our online checkout.
4. Ownership of rights
All rights in this website are owned by or licensed to Manchester Candle Company. This includes copyright. Copying, using, or storing any of the contents of this website, other than for your own personal non-commercial use, without permission is strictly prohibited. Modifying, reproducing, or distributing anything on this website for any purpose is prohibited.
5. Price
The prices of the products you order are displayed on our website. These prices are exclusive of VAT at the current rates and are correct at the time of publishing. VAT that is relevant to your order will be included during the checkout process.
6. Payment terms
You will be immediately charged the full price of your order upon receipt of your order. If the delivery is delayed due to the buyer not giving us the correct payment information, we are not liable for this. If we cannot obtain full payment for the products you have ordered, we will cancel the order and/or suspend any further deliveries. This does not affect any other rights we may have.
7. Discounts
Any and all discounts are given at the discretion of the Company on the understanding that the Company Terms of Trade are adhered to. If there is a delay of payment, this will be deemed a breach of this understanding and any discounts may be withdrawn by the Company.
8. Privacy
Full details on privacy can be found in our privacy policy. By shopping with us, you acknowledge and agree to these terms.
9. Cancellation by the customer
Customers have the legal right to cancel their order within seven days of the receipt of products (except in cases where made-to-order items were placed). This is compliant with the Distance Selling Regulations. The customer is not required to provide us with a reason for cancellation and there will be no cancellation fee or penalty. Nonetheless, we will require notification if you wish to cancel your contract.
Any goods received before the contract is cancelled must be returned to our business address (Unit 4B Stretton Distribution Centre, Grappenhall Lane, Warrington, WA4 4QT) at your own cost and risk. This should be done as soon as possible.
Once we have been notified that you are cancelling your contract, any money debited to us from your credit/Debit card will be reimbursed to your account within 30 days of your order being placed. This is subject to the products being returned to us in the condition they were dispatched in. If the goods are not returned, or if you do not pay the delivery costs, we reserve the right to deduct the cost of recovering the products from the money we will reimburse you.
If your products are unsatisfactory, damaged, or faulty, you will be reimbursed for the costs incurred in returning them.
10. Cancellation by the Company
In certain instances, we reserve the right to cancel the contract between us. If this occurs, you will be notified by email and your money will be refunded to your account within 30 days of the order being placed.
These circumstances include:
11. Risk and ownership
The risk of damage to or loss of the products is the buyer’s responsibility at the time of delivery, or if you fail to take delivery at the agreed time. The products become your possession as soon as your payment has fully cleared, and they are delivered to you.
12. Acceptance of your order
We will require your email address so that we can notify you of confirmation of your order.
13. Damage to your computer
We take great care to ensure our website is free from viruses and defects. Nonetheless, there is no guarantee that using this website or any websites accessible from it will not damage your computer. You are responsible for ensuring the right equipment is available to use this website properly. Only in the event of negligence on our part will we be liable to compensate you for any damage or loss to your computer. Otherwise, the responsibility of care is yours.
14. Liability
If your order has not arrived within 30 days of being placed, we have no liability to you unless we are notified of the problem in writing within 60 days of the date you placed the order. If you do notify us of a problem, we will be obliged to either:
Both parties are only liable under this contract for losses that are a reasonable consequence of a breach of contract.
15. Third party rights
There is nothing in these terms and conditions that is intended to, nor shall it confer any rights on any third party.
16. Law, jurisdiction and language
This website, any content on this website, and any contract brought into being through the use of this website are governed by and construed in accordance with English law.
17. Notices
Unless stated in these terms and conditions, all notices from you to us should be put in writing and sent to our contact address (Unit 4B Stretton Distribution Centre Grappenhall Lane Warrington WA4 4QT). Any notices from us to you will be displayed on this website.
18. Legal notice changes
We reserve the right to change these terms and conditions from time to time.
