Terms & Conditions

We take every effort to ensure that the information contained within our website is correct and up-to date. We reserve the right to change, amend or update any information at our discretion.

Colour Information & Image Representation

All images used on manchestercandle.com are for illustrative purposes only and may not accurately represent the actual product being shown. The colours of products depend on the monitor you use and may not be accurate.

Distance Selling

In accordance with the new E.U directive on distance selling (Distance selling Act regulations 2000) you have the right to cancel your order within 7 working days of receipt of the goods. If you cancel the order after the delivery process has begun, you will be liable for any services included, such as, postage and packaging and the return postage. Please ensure that the goods are returned as delivered by us, un-opened and fit for resale. Upon receipt of the notice of cancellation we will refund the relevant part of the purchase price within 30 days. Please ensure you enclose the order number, Name and Address and a cover note requesting a refund. Send the goods to: Manchester Candle Co. Ltd, The Manchester Group, Kenwood Rd, North Reddish, Stockport, SK5 6PH

Money back Guarantee:

You can shop with us with complete peace of mind. If there is any reason that you are not completely satisfied with your purchase, just return it to us within 28 days of delivery for a no quibble refund or exchange. We will not replace or refund items that have been opened or any seals have been broken unless the product is faulty and does not comply with the selling contract. This does not affect your statutory rights. Please include a brief note including your order number, name, address and an explanation why you wish to send the item(s) back. Any parcel being returned damaged due to insufficient packing by the customer may receive a part refund at the discretion of the Management team.

Minimum order value

Our minimum order value is £50.

Delivery arrangements

Shipping Information

manchestercandle.com will make it our priority to process all our orders as quickly and efficiently as possible.

Available delivery options:

• If you require any special delivery request please do not hesitate to contact sales@manchestercandle.com and we will supply you with a quotation for your requirements.
• Prices for full pallets are quoted ex-works. We will contact you via e-mail with a delivery quote. This is calculated using a postcode system.
• Delivery is within the UK only. If you live outside the UK, you can still place an order for delivery within the UK. Just enter the UK address in the correct page at the checkout.

Tracked Delivery:

If the delivery company is unable to leave the package due to the customer not being available to take the parcel or sign for delivery, a card will be left with collection details from your local office or to re-arrange delivery. Should the customer not contact the delivery company within 7 days, the parcel will be sent back to us and the customer could be liable for re-delivery costs.

If the customer decides they wish a refund, we will refund the card minus any costs we have incurred. We will inform the customer of this prior to doing the refund.

Loss of Parcel

If you have not received your order within 10 days please e-mail sales@manchestercandle.com and the order status will be provided. If the order has been misplaced by the delivery company re-delivery will be organised.

Change of delivery address:

If you have placed an order then you can't change the address details. If you have made a mistake and realise before you complete the sale, you can edit the details and change it.

Incorrect item received:

If you receive a wrong product please contact sales@manchestercandle.com. A collection and re-delivery/refund will be arranged unless an alternative agreement is made between both parties.

Wrong item ordered

In the event that you have ordered the wrong item and you wish to send the item back to us, we will refund your card minus any costs we may have incurred, we will email you regarding this prior to doing the refund As a consumer you are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c.35) and the Consumer Protection Act 1987 (c.43)

Damaged Products

We take every precaution to ensure your order will arrive in pristine condition but, sometimes things go wrong and get damaged. If this happens to you please do not hesitate contacting us by email at sales@manchestercandle.com and we will advise you on sorting the problem out. For damaged items being returned please take precautions against additional damage. Upon receipt and inspection (Photographic evidence may be required to support a claim) your account/credit card will be credited. Please include your order number, name, address and telephone number.

Payments:

We accept all major credit and debit cards as listed, Mastercard, Maestro International and Domestic, Visa Credit, Visa Debit, Visa Electron, Solo and JCB on the site. We also accept Cheques and Postal orders made payable to Manchester Candle Co. Ltd - send to The Manchester Group, Kenwood Rd, North Reddish, Stockport, SK5 6PH

We only accept payments in British Pound Sterling:

• Once your order is received, we go through routine verification processes to ensure that the credit card is verified.
• We charge in real-time, which means, that we automatically charge your credit card when the order comes through.
• No order will be fulfilled until payment has been received and cleared.

Orders that have been paid by cheque or postal order will have additional delays as we will have to wait for your payment to arrive. Your cheque will have to be cleared through our banking system, which can take a further 5 working days. Postal orders have no clearing period so your order will be processed once we receive the payment.

Security Information that you might find useful.

Pricing & VAT

The prices shown on this Web site are in UK £ (Pounds Sterling) and are exclusive of VAT which is charged at the current UK rate of 17.5%.

Product Availability:

If an item is not appearing on the website it may mean that we have sold out. Please email sales@manchestercandle.com for information about anticipated delivery dates.

We are happy to reserve out of stock items for you. We try hard to keep all our products in stock but, sometimes items sell faster than we can predict. If something you order is not in stock, we will let you know when we expect to send it to you. You will not be charged until the goods leave the warehouse and we will only charge you postage once per order, even if we send you more than one parcel.

Non acceptance of an order may result of one of the following:

• Our inability to obtain authorisation for your payment.
• The product you have ordered being unavailable from stock.
• Fraudulent activity - Any person attempting to make fraudulent credit card transactions will be reported to the Police and the Credit Card Company without exception.

Manchester Candle Co. Ltd reserves the right to cancel any orders based on the above.

Removing Your Details

Removal of Personal Information:
You have the right to remove your personal information and preferences. In order to do this, please write to us at:

Manchester Candle Co. Ltd
The Manchester Group
Kenwood Rd
North Reddish
SK5 6PH

Website Technical Problems:

If you experience difficulties placing an order on our website, please do not hesitate contacting us sales@manchestercandle.com we will email you within 24hours or receipt of you email.

Complaints Procedure:

If you are not completely satisfied with the level of service you have received, please let us know so we can put things right! At the first instance please email our customer service team sales@manchestercandle.com and we will email you within 24hours of receipt of your complaint.

Copyright:

All content and products included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of Manchester Candle Co. Ltd or its content suppliers are protected by UK and international copyright laws. All software used on this site is either the property of Manchester Candle Co. Ltd or its software suppliers and is protected by UK and international copyright laws.